About Me

Strategic, reliable, and performance-driven — Gaurav Marwah

With 18 years of accomplished experience, Gaurav Marwah is a dynamic and results-oriented professional known for his excellence in operational management, tactical business execution, and change management. Currently serving as the Head of Manager Operations at Khushi Housing Solutions, he plays a pivotal role in streamlining processes, enhancing service delivery, and building strong client relationships that drive business growth.

Over the years, Gaurav has held key roles in respected organizations such as IHPL, Maxima Apparel New York, and ContactPoint 360. His experience spans operations leadership, workforce management, and performance optimization across diverse industries and global environments.

Gaurav’s background includes serving as Head of Manager Operations, General Manager Operations, and MIS Analyst, where he led high-performance teams, managed end-to-end operations, resolved client escalations, and implemented strategic process improvements. His leadership style—rooted in discipline, analytical thinking, and diplomacy—has helped him build highly productive and motivated teams.

His expertise includes service delivery, vendor management, transport & security operations, team performance measurement, operational reporting, client coordination, and crisis handling. As an authorized signatory in past organizations, he managed MOUs, BBAs, critical client documents, and emergency approvals, showcasing his reliability and accountability.

Gaurav is recognized for his ability to deliver consistent results, elevate operational efficiency, and cultivate long-term professional relationships. With a strong foundation in operations and a commitment to excellence, he continues to bring value, insight, and leadership to every role he serves.